Safeguarding

Safeguarding Young People

At Talk Thru CIC, the safety and wellbeing of every young person we work with is our priority.

We recognise that young people may share information about abuse, neglect, exploitation, self-harm, suicidal thoughts or other risks during therapy.

We will always aim to be open with young people about confidentiality and explain when information may need to be shared to keep them or someone else safe.

If we are concerned about a young person's safety

Where a safeguarding concern is identified, we will:

  • Listen to the young person and take their concerns seriously.

  • Assess the level of risk.

  • Discuss with the young person, where appropriate, what information needs to be shared.

  • Share information with the appropriate safeguarding professional or service where necessary.

  • Follow our safeguarding procedures and relevant statutory guidance.

  • Record safeguarding concerns and actions securely.

Confidentiality is not absolute. We cannot promise to keep information secret if we believe a young person or another person is at risk of significant harm.

If you need urgent help

Talk Thru is not an emergency or crisis service.

If a young person is in immediate danger or there is an immediate risk of serious harm, call 999 or attend A&E.

For urgent mental health support that is not an emergency, contact NHS 111 and select the mental health option. NHS 111 provides urgent mental health support 24 hours a day.

Young people can also contact Childline on 0800 1111 for free support.

Safeguarding Contact

Safeguarding Lead: Tanya Leighton
Talk Thru CIC
Email: Info@talkthru.co.uk

Privacy Notice

Last updated: September 2026

Talk Thru CIC respects your privacy and is committed to protecting the personal information of the young people, parents/carers and professionals who use our service.

What information do we collect?

Depending on the service provided, we may collect:

  • Name and contact details

  • Date of birth and age

  • Parent/carer details

  • Referral information

  • Information about mental health and wellbeing

  • Relevant medical or therapeutic information

  • Safeguarding and risk information

  • Information about the support provided

  • Feedback and outcome information

Health information is special category personal data under UK data protection law and requires additional safeguards.

Why do we use your information?

We use information to:

  • Assess whether Talk Thru is an appropriate service

  • Provide safe and appropriate psychological support

  • Assess and manage risk

  • Safeguard children and young people

  • Communicate with parents/carers and relevant professionals where appropriate

  • Monitor outcomes and improve our service

  • Meet our legal and professional responsibilities

We only collect information that is necessary for these purposes. The ICO recommends particular care with children's information, including clear explanations of how their information is used and appropriate access controls.

Who might we share information with?

Information will normally remain confidential.

However, we may need to share relevant information with other professionals or organisations where this is necessary to:

  • Protect a young person or another person from serious harm

  • Respond to a safeguarding concern

  • Provide appropriate care

  • Meet a legal obligation

Where possible and appropriate, we will explain this to the young person before information is shared.

How do we protect information?

Talk Thru uses appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to clinical information is restricted to people who have a genuine need to access it.

How long do we keep information?

We retain personal and clinical information only for as long as necessary in accordance with our Record Keeping and Retention Policy and applicable legal/professional requirements.

Your rights

You have rights regarding your personal information, including rights to request access to information we hold about you and, in certain circumstances, request correction or deletion.

Children have their own data protection rights, although how these rights are exercised can depend on factors including age, capacity and understanding.

Designated Safeguarding Lead

Designated Safeguarding Lead (DSL):
Tanya Leighton

Email:
Info@talkthru.co.uk


Policies

Our Safeguarding Policy and Privacy Policy are available to download. All other policies are available upon request:

  • Safeguarding and Child Protection Policy

  • Behaviour Policy

  • Online Safety Policy

  • Health and Safety Policy

  • Complaints Policy

  • Safer Recruitment Policy

  • Privacy Policy

DOWNLOAD PRIVACY POLICY
Download Safeguarding Policy